Privacy Policy – Data Protection & Your Privacy
At Wooden Windows Online (https://woodenwindows-online.co.uk/), we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or contact us about our bespoke timber windows.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
When you contact us or request a quote, we may collect:
- Full name
- Email address
- Phone number
- Postal address (for delivery purposes)
- Project details and window specifications
- Any other information you voluntarily provide via contact forms or direct communication
1.2 Automatic Information & Usage Data
We automatically collect certain information when you visit our website, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or source
- Date and time of your visit
- Geographic location (city/region level)
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences
- Analyze website traffic and user behavior
- Improve website performance and functionality
- Provide personalized content
You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Processing quote requests and inquiries
- Providing product information and customer support
- Coordinating delivery of wooden windows
- Communicating project updates
Website Improvement
- Analyzing usage patterns to enhance user experience
- Improving website functionality and performance
- Conducting research and development
Marketing Communications (with your consent)
- Sending newsletters and product updates
- Providing relevant offers and promotions
- Sharing care guides and maintenance tips for timber windows
Legal Compliance
- Fulfilling legal obligations
- Protecting our legal rights
- Preventing fraud and ensuring security
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information with:
Service Providers & Business Partners
- Hosting and cloud storage providers
- Payment processors
- Delivery and logistics companies
- Analytics and marketing platforms
- Email service providers
These partners are contractually obligated to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law, including:
- Compliance with legal processes or court orders
- Responding to requests from government authorities
- Protecting our rights, property, or safety
- Enforcing our terms and conditions
Business Transactions
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. You will be notified of any such change.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication procedures
However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or regulatory requirements
- Resolve disputes and enforce agreements
When data is no longer needed, we securely delete or anonymize it.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Access – Request a copy of the personal data we hold about you
Correction – Request correction of inaccurate or incomplete information
Deletion – Request deletion of your personal data (subject to legal exceptions)
Objection – Object to processing of your data for specific purposes
Restriction – Request limitation of how we process your data
Data Portability – Receive your data in a structured, machine-readable format
Withdraw Consent – Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us:
Email: hello@woodenwindows-online.co.uk
Phone: 0 7300 94 67 67
We will respond to your request within 30 days.
7. Third-Party Websites
Our website may contain links to third-party websites, including:
- Social media platforms
- Partner websites
- Resource and reference sites
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.
9. International Data Transfers
If you are accessing our website from outside the United Kingdom, please be aware that your information may be transferred to, stored, and processed in the UK. By using our website, you consent to such transfers.
10. Use of Website Content and Images
Copyright Protection
All content, images, designs, and materials on this website are the exclusive property of Wooden Windows Online and are protected by UK and international copyright laws.
Prohibited Uses
You may not, without our prior written consent:
- Copy, reproduce, or republish any images or visual content
- Download or distribute website content for commercial purposes
- Use our images on third-party websites, social media, or marketing materials
- Modify, adapt, or create derivative works from our content
Permitted Uses
You may:
- View and navigate our website for personal, non-commercial use
- Share links to our website pages (but not download/republish images)
- Print single copies of pages for your personal reference
Enforcement
Unauthorized use of our website content may result in legal action, including claims for copyright infringement and damages.
For permission requests or licensing inquiries, please contact us at hello@woodenwindows-online.co.uk
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices
- Legal or regulatory requirements
- New features or services
When we make significant changes, we will:
- Update the “Last Updated” date at the top of this page
- Notify you via email or website notice (for material changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Wooden Windows Online
📧 Email: hello@woodenwindows-online.co.uk
📞 Phone: 0 7300 94 67 67
📞 Alternative: 0 800 994 9055
🌐 Website: https://woodenwindows-online.co.uk/
Summary of Key Points
✓ We collect personal information only when you provide it voluntarily
✓ We use your data to process quotes, improve our service, and communicate with you
✓ We do not sell your personal information to third parties
✓ You have rights to access, correct, and delete your data
✓ We use industry-standard security measures to protect your information
✓ Website content and images are protected by copyright
Your privacy matters to us. We’re committed to transparency and protecting your personal information.